Introduction To The Hotel Industry Hotel Organization Introduction To Front Office Front Office Management Front Office Reservations Guest Registration Front Office Responsibilities Guest Check Out and Settlement Front Office Accounting Night Audit Front Office Yield Management Revenue Management Front Office Up Selling Skills Introduction To Housekeeping Housekeeping Management Guest Room Cleaning Public Area Cleaning Housekeeping Inventory Control Laundry Operations Introduction To Food and Beverage Service Styles of Service Table Service Basics of Good Food and Beverage Service Food and Beverage Mise en Place Food and Beverage Reservations Restaurant Sequence of Service Beverage Service Wine Service Introduction to Wine Wine Tasting Bartending Cocktail Making Up Selling Skills in Food and Beverage Up Selling Wine Banquet Service Banquet Sales Costing Food Costing Beverages Pricing Menu Items Menu Planning Menu Engineering Food and Beverage Guest Payment Food and Beverage Guest Check Controls Restaurant Design Food and Beverage Management Introduction to Kitchen Kitchen Tools and Equipment Knife Skills Basic Cooking Principles Stock and Sauces Soups Appetizers Salads Vegetables and Fruits Sandwiches Fish and Shellfish Poultry and Game Meat Meat Cuts Pasta Making Basic Principles of Baking Bread Making Process Food Presentation and Garnishing Kitchen Hygiene Standards Attributes of Good Service Cost Control Budgeting Hotel Financial Statements Cost Control Tools Purchasing Control Receiving Control Stores Control Pricing Hotel Internal Control Labour Cost Control Hotel Cash Management Cost Management Developing a Hotel Marketing Plan Purchasing and Receiving Hotel Orientation Hotel Human Resources Recruiting and Selecting Applicants Performance Appraisal Service Challenges Role of Supervisor Telephone handling Skills Teamwork Employee Discipline Employee Motivation Conflict Resolution at Work Effective Communications Handling Guest Complaints Effectively Quality Customer Service Management SWOT Analysis Time Management Training and Development Train the Trainer Hotel Sales and Marketing Hotel Engineering and Maintenance Hotel Security Role of Hotel General Manager